Accessibility Information

The Cox Convention Center is committed to offering each of our guests a safe and enjoyable experience. A full range of accommodations are available for our guests with disabilities and special needs. Amenities and services are highlighted below.

Accessible Tickets/Seating

Tickets for accessible seating may be purchased along with seating for companions or guests at the box office, by phone at 1-800-745-3000, and online at www.ticketmaster.com

When ordering online, you may click on the "REQUEST ACCESSIBLE TICKETS" icon to access a form to submit your ticket request. 

Elevators & Escalators

For your convenience, elevators between the underground parking garage and the Cox Convention Center are available on both the north and south sides of the facility. However, please note that only the south elevators go to the second floor and provide access to upper-level seating (Sec.300-439) in the Arena.

Escalators are also available inside the Arena turnstiles at both the north and south arena entrances.

Emergency Evacuation

Staff members have been trained in emergency preparedness and evacuation procedures. Key employees are assigned to assist patrons with disabilities to safety.

Listening Devices

Assistive listening devices are available for hearing-impaired guests at no charge and may be checked out at the Guest Relations desk just inside the northeast Arena entrance. Valid identification, such as a driver’s license, is required as a deposit to ensure the return of equipment.

Parking

The underground parking garage offers accessible parking spaces near all four elevators for properly licensed or tagged vehicles. For your convenience, you may use the south elevators for upper-level seating (Sec.300-439) and the north elevators for floor and lower bowl seating (Sec.100-216) in the Arena.

Service Animals

Trained and certified guide dogs or service animals are permitted. Inquiries and requests may be submitted to our Guest Relations Department.

Sign Interpreters

Signed performances may be arranged for select events. Services are not guaranteed for every event. However, we will make every effort to accommodate each request with a minimum of three (3) weeks notice. Please contact our Guest Relations Department for further information.

Wheelchair Assistance

Complimentary wheelchair escorts are available for guests requiring assistance to their seats inside the Arena. Requests may be placed at any entrance, or by contacting our Guest Relations Department in advance. Please note that wheelchairs are limited and are not available for use throughout the event. A member of our staff will return with the wheelchair to escort you to the exit at the end of the event. Or, if a wheelchair escort is required during the event, you may notify a member of our staff and we will be happy to assist.