BOX OFFICE   - back to top
Ticket windows at the Cox Business Services Convention Center, which are located in the northeast lobby near the entrance at Sheridan and E.K. Gaylord, as well as near the south entrances off Reno, are open only during events. All advance ticket purchases can be made at the neighboring U.S. Army Box Office at the Ford Center, located just off West Reno on the south side of the convention center.

CHARGE BY PHONE    - back to top
Charge by phone by calling Ticketmaster at any of the following numbers.

- (405) 235-8288

- (405) 360-7776

- (580) 357-3184

- (918) 587-2322

ORDER ONLINE    - back to top
Order online at www.ticketmaster.com.

OUTLETS   - back to top
Tickets can be purchased at all Ticketmaster outlets including the Macy's, Suncoast Movie Company, and FYE locations listed below.

OUTLET PICKUP   - back to top
Ticketmaster now makes it even more convenient to pick up tickets purchased by phone on or online by allowing you to select outlet or retail location pickup as your delivery method when placing your order. The new Ticket Center Locator Tool on Ticketmaster.com will even help you find the nearest location. Tickets are available for pickup anytime after the purchase through the event day and time of the event you purchased. To claim your tickets, simply present your account/confirmation number, picture ID, and the credit card used to place the order at a participating retail outlet and the Ticket Center representative will swipe the credit card to print your tickets.

 ticketFast   - back to top
ticketFast is the most convenient way of receiving your tickets. When you select ticketFast as your delivery method during purchase, you'll receive your tickets via email. Not only will you get your tickets right away, but you can print them out anytime before the event.
Learn more...

GENERAL INFORMATION   - back to top

Cancellations:
In the event of a cancellation, please return tickets to the place of purchase for a refund. If you ordered your tickets by phone or online, Ticketmaster will automatically refund your order.

Children's tickets:
Most events do not require a ticket for children under the age of two. However, in order for a child to have his or her own seat, a ticket is required. Some shows intended for young children do require children over the age of one to have a ticket. Please call (405) 602-8500 in advance to verify the policy for a specific event.

Refunds:
Please confirm your ticket selection at the time of purchase as tickets are non-refundable and cannot be exchanged.

Resale of Tickets:
The resale of event tickets on the grounds of the Cox Business Convention Center or Ford Center is strictly prohibited. To avoid problems with inflated prices, counterfeit or stolen tickets, please purchase your tickets through authorized Ticketmaster outlets only.

Accessible Seating:
Wheelchair accessible seats are available on each level of the arena at the Cox Business Convention Center. Each has a companion seat. Wheelchair service and check-in is available. For additional information, please visit our A-Z Guest Guide.

Will Call/VIP Will Call:
Tickets purchased by phone or online can be picked up at Will Call and may be picked up in advance. Please be prepared to provide a valid photo I.D., the credit card used to purchase the tickets, and your order confirmation.† Press and VIP tickets, or tickets left by a third party, can also be picked up at Will Call prior to the event. Guests must present a photo I.D.

BOX OFFICE LOTTERY   - back to top
In an effort to be fair to all who wish to purchase tickets, the Box Office uses a lottery system as required for major on-sales. The policies and procedures for the lottery system are detailed below.

Purpose of Lottery:

- Helps to prevent scalping.

- Helps to maintain the order of the line.

- Ensures everyone a fair chance to be first in line.

- Prevents lines from interfering with other events at the Ford Center.

 

Standard Lottery Policy:
- Only one raffle ticket will be issued per person.

- If a person gets two raffle tickets, they are disqualified from the on-sale.

- You must be at least 12 years old to participate.

- Persons who arrive after the lottery must go to the end of the line.

- 7:00 AM* Line forms.

 

Camping out:   - back to top

Camping out is not necessary and not permitted.
No lines before 7:00 AM please.


- 9:00 AM* Raffle tickets issued.

- 9:30 AM* Lottery Drawing.

- 10:00 AM* On-Sale begins.

 

Lottery Procedure:
Every person who arrives before 9:30 AM* will be issued a raffle ticket. However, a raffle ticket only guarantees a place in line - not a ticket. At 9:30 AM* the tickets are shuffled and one ticket is drawn. The person, who has the matching ticket number, becomes the first person in line. Everyone else stays in numerical order, and those with lower ticket numbers go to the end of the line.

 

Lottery Example:
400 people are issued raffle tickets for an on-sale. The lottery draws number 211 to be first in line. Everyone stays in numerical order. 212 simply becomes second in line, 213 third, and so on. Then, those with ticket numbers 1 - 210 would line up behind number 400.

 

*Please note: All times are based on a standard 10:00 AM on-sale. The times and the location of where the line should form may vary due to the number of participants anticipated, weather conditions, or other event requirements. Signs will be clearly posted prior to the on-sale.